Your order number will be in the original confirmation email that you received from sales@dorkypop.com. All returned items are subject to inspection before we approve your refund or store credit.

* We are not accepting international returns & exchanges at this time (outside of the USA).  

** For all refunds and store credits, original shipping costs will not be included

If 30 days have passed since you received your package, we cannot issue a refund or exchange your merchandise. 

RETURN POLICY

• Returns requests must be received within 30 days of the package delivery date
• Items may not be washed or worn
• Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
• Final sale items, black friday sale items, and sitewide sale items are not returnable
• Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)

EXCHANGE POLICY

• Exchange requests must be received within 30 days of the package delivery date
• For exchanges, you will be issued a store credit code via email to use towards the purchase of another item.  Your code will not expire :)
• Items may not be washed or worn
• Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
• Final sale items, black friday sale items, and sitewide sale items are not returnable
• Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)

REFUNDS, EXCHANGES, AND PROCESSING

• Refunds and exchanges for store credit are processed within approximately 3-5 business days after we receive your return
• Original shipping charges are non-refundable