Return Policy
Our Easy 3 Step Return/Exchange Process:
- Email us at hello@dorkypop.com with your order number, name, address, and reason for the return.
- After we approve the return, we will email you a FREE return shipping label.
- When we receive your returned item, we will either issue store credit or a refund .**
Your order number will be in the original confirmation email that you received from sales@dorkypop.com. All returned items are subject to inspection before we approve your refund or store credit.
* We are not accepting international returns & exchanges at this time (outside of the USA).
** For all refunds and store credits, original shipping costs will not be included
If 30 days have passed since you received your package, we cannot issue a refund or exchange your merchandise.
RETURN POLICY
- Returns requests must be received within 30 days of the package delivery date
- Items may not be washed or worn
- Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
- Final sale items are not returnable
- Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)
EXCHANGE POLICY
- Exchange requests must be received within 30 days of the package delivery date
- For exchanges, you will be issued a store credit code via email to use towards the purchase of another item. Your code will not expire :)
- Items may not be washed or worn
- Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
- Final sale items are not returnable
- Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)
REFUNDS, EXCHANGES, AND PROCESSING
- Refunds and exchanges for store credit are processed within approximately 3-5 business days after we receive your return
- Original shipping charges are non-refundable