DORKYPOP

Return Policy

Our Easy 3 Step Return/Exchange Process
  1. Email us at hello@dorkypop.com with your order number, name, address, and reason for the return.
  2. After we approve the return, we will email you a FREE return shipping label.
  3. When we receive your returned item, we will either issue store credit or a refund .**

Your order number will be in the original confirmation email that you received from sales@dorkypop.com. All returned items are subject to inspection before we approve your refund or store credit.

* We are not accepting international returns & exchanges at this time (outside of the USA).  

** For all refunds and store credits, original shipping costs will not be included

If 30 days have passed since you received your package, we cannot issue a refund or exchange your merchandise. 

RETURN POLICY

  • Returns requests must be received within 30 days of the package delivery date
  • Items may not be washed or worn
  • Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
  • Final sale items are not returnable
  • Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)

    EXCHANGE POLICY

    • Exchange requests must be received within 30 days of the package delivery date
    • For exchanges, you will be issued a store credit code via email to use towards the purchase of another item.  Your code will not expire :)
    • Items may not be washed or worn
    • Items must be in the original condition and inside it's sealed packaging (i.e. shirts and socks have their original tags, and are still packaged within their sealed poly bag)
    • Final sale items are not returnable
    • Socks, hats, beanies, mugs and worn items will not be returnable for a refund, we will only issue store credit (minus the shipping costs)

    REFUNDS, EXCHANGES, AND PROCESSING

    • Refunds and exchanges for store credit are processed within approximately 3-5 business days after we receive your return
    • Original shipping charges are non-refundable

     

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